Your privacy is important to us. This Policy explains our online information practices and the choices you can make about the way your personal information is collected and used on any online platforms controlled by Zehnder Group UK. By submitting your personal information to us, or by using any of our websites, you agree to the processing of your personal information as described in this Policy. Please ensure that you read this Policy carefully before using any of our sites.
This policy applies to all websites operated and controlled by Zehnder Group UK Ltd, including www.zehnder.co.uk, www.greenwood.co.uk and www.zehnder-radiators.co.uk. Please note that these may contain links to other Zehnder Group web pages to which different data protection policies may apply.
Name and address of the person responsible for data processing: Zehnder Group UK Ltd, Concept House, Watchmoor Point, Camberley, Surrey, GU15 3AD. Tel +44 1256 605800
(referred to as “Zehnder”, “we”, “our” or “us” in this policy) In the event of future development of our websites, it may become necessary to amend this data privacy policy.
EU data protection representative per Art. 27 of the EU General Data Protection Regulation (GDPR):
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone (0303 123 1113) or by e-mail (casework@ico.org.uk).
Every time one of our websites is accessed, general data is collected. This general data and information is stored in the server's log files. The following data is collected:
This general data is not associated with any particular person. It is necessary to collect this data for technical reasons, in order to display your web page and ensure its stability and security. We log every access to our websites and every time a file stored on the websites is accessed. The legal basis is the first sentence of Art. 6(1)(f) of the EU General Data Protection Regulation (GDPR)
Our websites and pages use what the industry refers to as “cookies". Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically deleted by your web browser.
In some cases, it is possible that third-party cookies are stored on your device once you enter our site (third party cookies). These cookies enable you or us to take advantage of certain services offered by the third party (e.g., cookies for the processing of payment services).
Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of the cookies (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyse user behaviour or to display promotional messages.
Cookies, which are required for the performance of electronic communication transactions, or for the provision of certain functions you want to use (e.g., for the shopping cart function) or those that are necessary for the optimisation (required cookies) of the website (e.g., cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of required cookies to ensure a technically flawless and optimised provision of the operator’s services. If your consent to the storage of the cookies and similar recognition technologies has been requested, processing occurs exclusively on the basis of the consent obtained (Art. 6(1)(a) GDPR and § 25 (1) TTDSG); this consent may be revoked at any time.
You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic deletion of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.
In the event that third-party cookies are used or if cookies are used for analytical purposes, we will separately notify you in conjunction with this Data Protection Policy and, if applicable, ask for your consent.
Consent with Usercentrics
This website uses the consent technology of Usercentrics to obtain your consent to the storage of certain cookies on your device or for the use of specific technologies, and to document the former in a data protection compliant manner. The party offering this technology is Usercentrics GmbH, Sendlinger Straße 7, 80331 München, Germany, website: usercentrics.com (hereinafter referred to as “Usercentrics”).
Whenever you visit our website, the following personal data will be transferred to Usercentrics:
Moreover, Usercentrics shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that are recorded in this manner shall be stored until you ask us to eradicate them, delete the Usercentrics cookie or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods.
Usercentrics uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of specific technologies is Art. 6(1)(c) GDPR.
Data processing
We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a
contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
You may browse many sections of the Site without providing any personal information about yourself.
There are a number of options where we will ask for your details e.g. contact form or request to download information. This will include information such as name, company, address, telephone number or email address.
We will only use the personal data provided by you to fulfil your wishes and to answer any queries. At the time of data collection, we will also ask your permission to opt in to receive future information from us, asking you to choose your preferences.
Your personal data will not be passed on, sold or transferred in any other way to third parties.
You may obtain information about the personal data concerning you in our databank at any time. You can also object to, change or delete your data at any time. To do so, please contact us by e-mailing data@zehnder.co.uk. Please do not hesitate to contact us for more information about the privacy policy guidelines or how to navigate through our websites.
We have integrated a webchat feature on our websites to enhance customer support. This functionality is provided by MiTel.
When you use the webchat, we may collect the following information:
This information is used solely for the purpose of providing customer support and improving our services. We do not share this information with third parties, except as required by law.
The webchat feature uses cookies to function properly. These cookies help us:
You may obtain information about the personal data concerning you in our databank at any time. You can also object to, change or delete your data at any time. To do so, please contact us by e-mailing data@zehnder.co.uk. Please do not hesitate to contact us for more information about the privacy policy guidelines or how to navigate through our websites.
Our websites use cookies, which are small text files that are stored on your computer and which can be accessed again at a later time. Cookies make it possible for you to subscribe to our services and make it possible for us to personalise the websites for your needs. To this end, our web pages are supported by cookies that collect information about your IP address, the time and duration of your visit, the number of times you visit, use of forms, your search settings, the view mode you are using and your ‘favourites’ settings while you are on our websites. The length of time for which the various cookies are stored differs. The legal basis is the first sentence of Art. 6(1)(f) of the EU General Data Protection Regulation (GDPR) You can prevent our web pages from creating cookies by adjusting the relevant setting on the web browser being used; this allows you to permanently opt out of cookies. Moreover, cookies that have already been set can be deleted at any time using a web browser or other software program. All common web browsers support this function. If the person concerned deactivates cookies on the web browser being used, some functions on our web page may not be available or fully functional.
We currently use the social media plugins shown in the following table. We use a two-click procedure in which, upon first visiting our web page, no personal data is forwarded to the providers of the various plugins. The plugin providers will not receive the information that you have accessed a specific website of our online presence unless you click on the marked plugin field and activate it. The data specified in Section 2 of this policy are additionally transmitted. The plugin providers store the data collected about you as a user profile, which they use for advertising, market research and/or to design their websites in line with users’ needs. The legal basis is the first sentence of Art. 6(1)(f) of the EU General Data Protection Regulation (GDPR). We have no influence on the data collected by the plugin providers or on their data processing procedures. The activities of such third-party providers in this regard are subject to their own respective data protection policies. More information on the purpose and scope of data collection and processing by the plugin providers is available in the data protection policies of these providers.
Plugin | Provider and data protection policy
YouTube Content | Google LLC
Xing Share | Xing SE
Facebook Content/Share | Facebook Inc.
Google+ Content/Share | Google LLC
Twitter Content/Share | Twitter Inc.
LinkedIn Content/Share | LinkedIn Corporation
Pinterest Share | Pinterest Inc.
WhatsApp Share | WhatsApp Inc.
We may forward your personal data collected in accordance with Section 2 of this policy to other members of the Zehnder Group as well as to third parties, insofar as is necessary to execute your order. These recipients may be located in countries that do not have an equivalent level of data protection. You expressly agree to your data being transmitted to these countries. We ensure data protection with our Group affiliates contractually through standard data protection clauses per Art. 46(2)(c) EU GDPR.
You have the following rights regarding the personal data relating to you:
Whenever data processing on our web pages is based on your consent, you can revoke your consent at any time, with effect for the future, without providing reasons. The revocation should be addressed to the responsible person via the contact details in Section 1.
To protect your data, we encrypt data transmissions and have also implemented many other technical and organisational measures in order to ensure that the personal data processed through this web page are protected as comprehensively as possible.
As we continue to provide additional services and as the privacy laws and regulations evolve, it may be necessary to revise or update this Policy. We encourage you to review this Policy from time to time as you return to our Site, so that you are familiar with any changes. For significant changes, we will notify you either by posting a prominent notice on our Site or emailing you and if required by applicable law, we will obtain your consent.
This policy was last updated in June 2018
Zehnder Group UK Ltd is the data controller of your personal information. You may contact us by emailing data@zehnder.co.uk if you have any questions about our Privacy & Cookies Policy or our data practices outlined above.
We use the services of JENTIS GmbH (Schönbrunner Straße 231, 1120 Vienna) to analyse the user behaviour of our customers and to optimise our website. This service provider therefore receives access to web analysis data, which is measured, stored and made available in processed form by the analysis tools used and JENTIS®.
On the one hand, data is transmitted to JENTIS GmbH for analysis purposes; on the other hand, JENTIS® independently collects data relating to the browser environment or the behaviour of the visitor on our behalf. JENTIS GmbH only processes data that cannot be traced back to a person by JENTIS GmbH. IDs set by JENTIS® are merely random products and are used for anonymous recognition. Your IP address is truncated before it is saved so that it cannot be traced back to you personally.
By using JENTIS GmbH, your personal data is anonymised before a potential transfer to a third country. Google therefore only receives information that cannot be traced back to you.
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